Channels v9.2
Recommended Software Version and configuration
Latest Release version: 9.2 Hotfix 1 Patch 08
Moxie has identified defects in the 9.2 Channels release and has developed updates to address a number of these defects. As such, Moxie recommends that all customers who have implemented Channels version 9.2 install the latest version.
This information supersedes related information form the Hardware and Software Requirements Guide.
Installation processes information and software is available on the Moxie Support Portal. Note that Hotfix 1 must be applied then Patch 08 .
Java
-
-
It is recommended to use Java version 1.7 update 75 (32-Bit only) or Java version 1.8 update 40 (32-Bit Only).
-
This article in the Moxie support Portal includes the Moxie JRE support statement.
-
Internet Explorer Version Support for Agent Client
-
-
It is recommended to use Internet Explorer version 10 (32-Bit Only). Version 8 and version 9 are also supported
-
Internet Explorer version 11 is not supported at this time
- Note that "Compatibility Mode" in IE11 is not supported as it does not resolve the issues identified.
-
Recommended Agent Client settings
There are recommended settings to control the behavior of the Agent Client to enable the best performance and reliability of the agent client. This article in the Moxie support Portal provides detail information on these settings and their recommended values.
Upgrading to v9.2
If you are upgrading to v9.2, please review this article: Channels 9.2 Upgrade Process with DB Migration.
-
If the Error Options in Advanced Client Options for Network or Message are set to Debug or All, significant memory utilization issues and slow performance of downloads will occur, especially with email attachments. It is strongly recommended to only use Debug or All under the direction of Moxie Support and only for short periods of time.
- It is strongly recommended, for security reasons, to disable Automatic login on disconnect in Advanced Client Options in the Administrator, under System. The agent’s password may be available on the agent’s computer (Java Cache) during and after the reconnect process. Note that this would only be available to personal with access to the user's account.
-
Cache Database Name is not Linked
-
Under certain circumstances, after applying 9.2 HF1 Patch 7 and Service Release 0, agents are unable to see the emails in the Mailbox view in the Agent Client.
-
This happens when the name used for the database server while configuring the Cache database during the install process is not configured as a Linked server to the Database server where the Channels Main Database resides.
-
Refer to this article in the Moxie support Portal for more information.
-
-
Agents can search for emails in Mailboxes for which they don't have view permission
-
Under certain circumstances, agents can search for emails in Mailboxes for which they don't have view permission.
-
The query to search the emails returns the results from all mailboxes to which the agent has at least one permission. However only mailboxes to which the agent has view permissions should be fetched.
-
This will be resolved in a future release. Please contact Moxie support of additional information
-
-
Extended characters show as question marks in categories and departments in Administrator
-
If an email category or a department is created with an extended character such as an accented character (i.e., ñ), the character will appear as a question mark character (?)
-
If and when additional information related to this release is available, this article will be updated and published. It is recommended to subscribe to this article to received update notifications via email. You may subscribe by selecting the mail icon in the upper right-hand corner of this article.
If you have additional questions, please contact our Support team at 877-373-7848 (option 2) or via email at Support@gomoxie.com.