This article summarizes known issues with the WYSIWYG article editor in Knowledgebase version 9.4 with Hot Fix 2.
Copy & Paste Issues
| Issue | Browser(s) | Impact | ID |
| When using the "copy" function from the editor toolbar a "flash add-on error" is displayed | IE 11 | Use keyboard shortcuts instead of the toolbar button | KBP-598 |
| When copying a table using the keyboard commands the HTML source code is displayed in the editor window | IE 10 | Switch into "source (HTML)" view to copy/paste tables | KBP-384 |
| When using the keyboard to copy & paste, the spaces between paragraphs are removed so that the text appears to be one single paragraph | IE 9 | Manually add back the spaces between paragraphs | KBP-653 |
| HTML tables are not copied correctly from files in Open Document format. | All | Copy content from Microsoft Office instead of Open Document format. | KBP-1597 |
Scrolling Issues
| Issue | Browser(s) | Impact | ID |
| After inserting an image the cursor moves to the bottom of the editor window (the image is inserted correctly) | IE 10 | Scroll back up the page | KBP-652 |
| Images are always inserted at the end of the text instead of where the cursor is placed | IE 10 | Manually move the image to the correct location | KBP-710 |
| Editor window doesn't automatically scroll as the author enters text | Firefox | Scroll the editor window manually | KBP-592 |
| If the author creates a second article without saving their first article, after clicking "enter" the cursor jumps to the top of the editor window | IE 9 | Save the first article before starting on the second article | KBP-609 |
| Inserting a table at the top of the article incorrectly inserts it at the bottom of the article | IE (All versions) | Manually move the table to the top of the article | KBP-923 |
| Unable to use the "tab" key to move from one table cell to another | Firefox | Use the mouse instead of the tab key | KBP-654 |
Other Misc Issues
| Issue | Browser(s) | Impact | ID |
| When using the "insert div" function from the editor toolbar a paragraph is inserted instead of a div | All | Manually add the "div" instead of using the toolbar button | KBP-565 |
| A non-breaking space is added when switching between "WYSIWYG" and "Source (HTML)" view in the editor | All | Manually delete the non-breaking space | KBP-712 |
| Using the "change url" function requires two clicks instead of one to open | All | Click twice instead of once | KBP-924 |
| Unable to click on an "anchor" that links to another section within the same article while in preview mode. Anchor link performs correctly when article is published | All | Verify the anchor links after the article has been published. | KBP-398 |
| In certain circumstances, such as when editing long lists, using the delete key replaces random characters. For example, put the cursor at the end of the 4th line of text and select "delete". The first character on the 6th line of text will be deleted. | Chrome, Firefox | Highlight the text that needs to be updated and enter the correct verbiage instead of using the delete key | KBP-1117 |
If you have additional questions, please contact our Support team at 877-373-7848 (option 2) or via email at Support@gomoxie.com.