Knowledge Spaces 9.1 HF2
Bad Links within Editor Created Articles
over 10 years ago
| Article no. 5737
0 stars
0 ratings
THIS ARTICLE APPLIES TO:
ISSUE DESCRIPTION:
When viewing a new version of an article or a newly created article on a portal style 4 portal on a 9.1 Hotfix 2 system you may encounter links to other Knowledge Spaces article which seemingly are broken and will not resolve and images which appear as red exs. When the links are examined (right click the link and look at properties) they are attributed to the system's administrative website to which the portal end user is probably not authenticated. Therefore the links will not resolve.
ROOT CAUSE:
When creating the image link, the location of the image is incorrectly linked to the Admin portal address.
SOLUTION OR WORK AROUND:
To obtain the patch for this issue please open a ticket by sending an email to cimsupport@moxiesoft.com. Please reference the internal development tracking number TFS ID 61594.
When you receive the patch do the following:
Log into all servers in your environment and locate the following file \\KnowledgeBase.Net\knowledgebase\applicationprogram\ui\http\ClientPortal\kb\article\newVersion4_rte.aspx make a copy as a back up from each server in the environment. Replace the file with the file you received from Moxie Technical Support.
Important Note: This fix is not retroactive. It will only resolve the issue for any new articles created. Articles already affected must be manually corrected. Correct any affected articles by creating a new version of the article, remove the old links and create new ones. and remove images and reinsert them. There is no automated method to correct this issue.
When you receive the patch do the following:
Log into all servers in your environment and locate the following file \\KnowledgeBase.Net\knowledgebase\applicationprogram\ui\http\ClientPortal\kb\article\newVersion4_rte.aspx make a copy as a back up from each server in the environment. Replace the file with the file you received from Moxie Technical Support.
Important Note: This fix is not retroactive. It will only resolve the issue for any new articles created. Articles already affected must be manually corrected. Correct any affected articles by creating a new version of the article, remove the old links and create new ones. and remove images and reinsert them. There is no automated method to correct this issue.
AFFECTED SYSTEMS & USERS:
System Administrators and portal end users
ADDITIONAL INFORMATION:
This issue has appeared in past versions. This issue was reported fixed in version 9.1 but reappeared in version 9.1 HF2
ESCALATION PROCEDURE:
If you have additional questions, please contact our Technical Support Team at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.