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CIM Support KB
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Customers may submit GDPR data redaction requests to Moxie in accordance with Moxie’s established procedures. Below are the types of interaction data Moxie will redact from the corresponding application databases when responding to such requests,...
Article templates let you control the appearance of Knowledge articles. The attached template matches the default look and feel of Concierge. You can further modify this template to complement the look of your website. Note: Please rename to...
Updating the Concierge Script Tag The script tag used to add Concierge to your website has a few minor changes between the original format and the updated format. This article describes the differences between the original and the updated format....
Concierge Supported Browser Update As part of our commitment to advancing our products and solutions, we periodically stop supporting older operating systems and Internet browsers that drop below market share thresholds (typically less than 5%)....
The Concierge 1.3.2 Event Broadcasting Guide describes how to listen for the surveyCompleted event, which is intended to indicate when a website visitor completes a post-chat survey from the Concierge Visitor Client. A recent issue was discovered...
Deprecation of Concierge JSAPI v1 The Concierge visitor client provides a JavaScript API (JSAPI) that enables customer websites to pass data to the Concierge visitor client and programmatically interact with it. Concierge 1.4.0 provides a new...
Updating Transactional Data Passing from Page Load to JSAPI Method Concierge previously provided two integration methods for passing transactional data for reporting purposes; the Page Load method, and the JavaScript API (JSAPI) method. The Page...
Using conciergeReady The Concierge visitor client is typically loaded last on websites to prevent adverse impact to website performance. Prior to passing data to the JSAPI, it is important to first verify that the API is ready to receive data. You...
Google’s Chrome 80 is scheduled for release on February 4, 2020 and changes may have some impact to user's of Moxie's Chat. The impact with this update in effect removes access to cookies created by Moxie Chat, similar impact as...
Subresource Integrity, for Javascript, is a security feature which enables browsers to verify resources that it downloads are delivered without any unexpected changes. As such, Guide has a hash value which is used in the validation of content for...