Exit Button Misaligned on the Chat Customer Client for IE6 and IE7

over 13 years ago | Article no. 1851

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THIS ARTICLE APPLIES TO:

Moxie Channels NetAgent version 8.3.2 (Chat)

ISSUE DESCRIPTION:

The 'Exit' button in the chat portal would be slightly misaligned from the 'Copy' and 'Paste' buttons when using browsers Internet Explorer 6 and Internet Explorer 7.

ROOT CAUSE:

Formatting for the Customer Client was incorrect for Internet Explorer 6 and Internet Explorer 7.

SOLUTION OR WORK AROUND:

This issue has been addressed in Moxie Channels NetAgent version 8.3.2 HF4. Please install this hotfix to correct this issue.

AFFECTED SYSTEMS & USERS:

All clients using Moxie Channels NetAgent version 8.3.2 with customers accessing Moxie Channels NetAgent Chat using Internet Explorer 6 or Internet Explorer 7.

ADDITIONAL INFORMATION:

ESCALATION PROCEDURE:

If you have trouble performing these steps, or have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.