Knowledgebase version 8.2 Hot Fix 2
Foreign Characters Not Supported on Customer Portal - Custom Tabs
over 13 years ago
| Article no. 1888
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THIS ARTICLE APPLIES TO:
ISSUE DESCRIPTION:
The foreign characters are not showing correctly when using custom tabs due to custom tabs not being localized.
ROOT CAUSE:
The custom tabs are not localized, and don’t support the display of actual foreign characters.
SOLUTION OR WORK AROUND:
Instead of using the actual character in the text, use the HTML code for that specific character. A list of German and French characters can be found here:
http://webdesign.about.com/od/localization/l/blhtmlcodes-de.htm
http://webdesign.about.com/od/localization/l/blhtmlcodes-fr.htm
If your content has the actual character in the text, use Notepad or a similar tool to do a Find/Replace and change the special character for the HTML code for that character.
AFFECTED SYSTEMS & USERS:
Knowledgebase version 8.2 HF2 Administrators and Internal Users.
ADDITIONAL INFORMATION:
ESCALATION PROCEDURE:
If you have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.