Proactive Statistics Page Lists No Application Servers or Monitored Sites

over 13 years ago | Article no. 1919

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THIS ARTICLE APPLIES TO:

All versions of Moxie Channels NetAgent.

ISSUE DESCRIPTION:

When looking at the Proactive Statistics page, no Application Servers are listed and no sites are being monitored.

ROOT CAUSE:

When the Proactive Server was set up, the FQDN (fully qualified domain name) was used instead of the server IP address.

SOLUTION OR WORK AROUND:

If the fully qualified domain name was used when the Proactive Server was set up, change the FQDN to the server IP address.

AFFECTED SYSTEMS & USERS:

ADDITIONAL INFORMATION:

ESCALATION PROCEDURE:

If you have trouble performing these steps, or have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.