Scheduled Reports Not Running After Password Change
about 14 years ago
| Article no. 1920
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THIS ARTICLE APPLIES TO:
All versions of Moxie Channels NetAgent prior to Hot Fix 7.
ISSUE DESCRIPTION:
Scheduled Reports are not running after a change of password on the account used to run reports
ROOT CAUSE:
If the password associated with the Scheduled Reporter account was changed in the Accounts/Special Accounts page, the automatic logon to the Agent Client with the Scheduled Reporter account fails and the reports are not generated.
SOLUTION OR WORK AROUND:
This issue is resolved in Hot Fix 7. Upgrade to the latest Hot Fix to resolve this issue.
AFFECTED SYSTEMS & USERS:
Administrators running Scheduled Reports.
ADDITIONAL INFORMATION:
ESCALATION PROCEDURE:
If you continue to encounter this issue after performing these steps, please contact our Support group at 877-373-7848 or via email at cimsupport@moxiesoft.com