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CIM Channels Web Administrator Login Error After Upgrade from 8.10.431 to 8.32.547

almost 14 years ago | Article no. 1925
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THIS ARTICLE APPLIES TO:

Moxie Channels NetAgent version 8.10.431

ISSUE DESCRIPTION:

After upgrading from from CIM Channels NetAgent version 8.10.431 to 8.30.478, there is an error message presented when logging into the Moxie Channels Web Administrator :
Unable to log in to Web Administrator
Unknown Response Received

ROOT CAUSE:

The Web Service Extension has the incorrect path



This path points to the incorrect location of srvgate.dll

SOLUTION OR WORK AROUND:

The correct path should correspond to the new installation location:

C:\Program Files\nGenera\NetAgent Server\IP_address

  1. Create a new Web service Extension i.e nGenera – Netagent ISAPI filter pointing to
        C:\Program Files\nGenera\NetAgent Server\10.175.50.1\http\scripts
  2. Set the state to be Allowed.

 

AFFECTED SYSTEMS & USERS:

Administrators

ADDITIONAL INFORMATION:

ESCALATION PROCEDURE:

If you continue to encounter this issue after performing these steps, please contact our Support group at 877-373-7848 or via email at cimsupport@moxiesoft.com