Error 'Account not in Department' Received When Agent Attempts to Log into Agent Client
almost 14 years ago
| Article no. 2065
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THIS ARTICLE APPLIES TO:
Moxie Channels NetAgent version 7.0 and later.
ISSUE DESCRIPTION:
Agent receives the message 'Agent not in Department' when attempting to log into Agent Client. Log on attempt is unsuccessful.
ROOT CAUSE:
This issue occurs when a Department/Position is not assigned for the Agent's User Account.
SOLUTION OR WORK AROUND:
Assigning a Department/Posistion for an Agent’s User Account
AFFECTED SYSTEMS & USERS:
Agents
ADDITIONAL INFORMATION:
Agents can have multiple Positions under multiple Departments assigned to their User Account. However, they must have at least one Posistion assigned in order to have access to Agent Client.
ESCALATION PROCEDURE:
If you have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.