Performance Degradation When Using Search Highlighting
about 13 years ago
| Article no. 2085
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THIS ARTICLE APPLIES TO:
Knowledgebase version 7.0 and later.
ISSUE DESCRIPTION:
Customer Portal response slows when search highlighting is enabled. CPU spiking has also been reported on affected Knowledgebases.
ROOT CAUSE:
The highlighting is applied to the whole article at once, causing load times to increase.
SOLUTION OR WORK AROUND:
This issue has been resolved in a recent Hot Fix. Please upgrade to the latest version of Knowledgebase to fix this issue.
AFFECTED SYSTEMS & USERS:
Customers and Administrators.
ADDITIONAL INFORMATION:
ESCALATION PROCEDURE:
If you have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.