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Permission Denied or Page Can Not Be Displayed Within Frames of the Portal

about 13 years ago | Article no. 2537
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THIS ARTICLE APPLIES TO:

All versions of Knowledgebase.

ISSUE DESCRIPTION:

Users receive a "Permission Denied" or "Page Can Not Be Displayed" error message for pages within frames of the Customer Portal.

ROOT CAUSE:

Typically this is a result of the incorrect permissions applied to the Knowledgebase.net directory and/or the client data path.

SOLUTION OR WORK AROUND:

  1. Navigate to the following directory: x:\Program files\ (where x is the drive letter)
  2. Right-click on Knowledgebase.Net and select Properties.
  3. Select the Security tab. You need to grant Modify Permissions to the Internet Guest Account (MACHINENAME\IUSR_MACINENAME) account.


  4. Click Apply.
  5. In the same window, click on Advanced and verify the following are checked:
      a. Allow inheritable permissions from parent to propagate to this object
      b. Reset Permissions on all child objects and enable propagation of inheritable permissions.
  6. Click on Apply.
  7. Please repeat the same process for your Client Data path directory.  This can be found by running the KB Admin Configuration by clicking on Start then Program Files and then Knowledgebase.Net. Run the KB Admin Configuration to bring up the window below:

  8. Navigate to that directory as before.
  9. Right-click the directory (in the example above you would right-click on InfoCenter).
  10. Select the Security tab. You need to grant Modify Permissions to the Internet Guest Account (MACHINENAME\IUSR_MACINENAME) account.
  11. Click Apply.
  12. In the same window, click on Advanced and verify the following are checked:
      a. Allow inheritable permissions from parent to propagate to this object
      b. Reset Permissions on all child objects and enable propagation of inheritable permissions.
  13. Click on Apply.

AFFECTED SYSTEMS & USERS:

External Users accessing the Customer Portal will see this error if the permissions to the application and/or data directories are not configured with correct permissions.

ADDITIONAL INFORMATION:

For a more thorough look at permissions settings in the Knowledgebase application please see the Knowledgebase Permissions Troublshooting Guide

ESCALATION PROCEDURE:

If you have trouble performing these steps, or have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.