Search Results Snap In Does Not Function Properly

about 14 years ago | Article no. 2972

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THIS ARTICLE APPLIES TO:

Knowledgebase 8.2.0.4.2

ISSUE DESCRIPTION:

Search Results Snap In does not function properly, resulting in an error "Object reference not set to an instance of an object" when attempting to view the snap in.

ROOT CAUSE:

SOLUTION OR WORK AROUND:

This issue is resolved in Knowledgebase version 8.2 Hot Fix 4. Ugrade to the latest version of Knowledgebase to fix this issue.

AFFECTED SYSTEMS & USERS:

ADDITIONAL INFORMATION:

ESCALATION PROCEDURE:

If you have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.