Customer Portal Takes 20-60 Seconds to Load When Search Cloud is Enabled.

over 13 years ago | Article no. 3392

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THIS ARTICLE APPLIES TO:

Knowledgebase version 8.3.2 Hotfix 3

ISSUE DESCRIPTION:

The Customer Portal takes 20-60 seconds to load when Search Cloud has been enabled in the Admin Control Panel for the customer-facing portal.

RESOLVED IN:

This issue is corrected in Knowledgebase 8.3 Hotfix 4.

ADDITIONAL INFORMATION

If you require any additional assistance, please contact our Support team at 877-373-7848 (option 2). We can also be reached by email at CIMSupport@moxiesoft.com. Please cite TFS 15745