Finding Your Version of CIM NetAgent
THIS ARTICLE APPLIES TO:
All versions of Moxie Channels NetAgent.
PROCESS:
Please keep in mind that some versions look different than others, so your windows may look slightly different than the screen shots below.
Finding your version in Moxie Channels NetAgent:
From the nGenera Customer Interaction management Quick Launch Page, click on either the Administrator link or the Agent Client link to open the login screen. The version number will be centered at bottom.
Version information can also be accessed from within Agent Client by clicking on the Help Menu and choosing About Moxie Channels or About nGenera CIM. A pop up window will display listing your version at the bottom.
AFFECTED SYSTEMS & USERS:
Moxie Channels NetAgent Administrators
ADDITIONAL INFORMATION:
ESCALATION PROCEDURE:
If you have trouble performing these steps, or have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.