Browser Session Crossover
over 13 years ago
| Article no. 3509
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THIS ARTICLE APPLIES TO:
All versions of Knowledgebase.
ISSUE DESCRIPTION:
When you have a direct article link from one Portal to an article in another Portal that opens a second browser window, the session for the second browser will highjack the first open browser so that the second Portal is now displayed in both browser windows.
ROOT CAUSE:
This issue is caused by the way in which Internet Explorer manages Internet sessions, and is a known browser limitation.
SOLUTION OR WORK AROUND:
Be sure to close the first browser before opening the next Portal.
AFFECTED SYSTEMS & USERS:
All customers.
ADDITIONAL INFORMATION:
For more information on how Internet Explorer 8 utilizes session merging- see this MSDN article.
Previously you could launch a new session in another version of the browser; now you must actually log out of the Portal if it has any security involved.
Previously you could launch a new session in another version of the browser; now you must actually log out of the Portal if it has any security involved.
ESCALATION PROCEDURE:
If you have additional questions, please contact our Support team at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.