An Administrator Was Not Able to Modify an External User’s Password if the Existing Password Was an Alphabetical String
over 13 years ago
| Article no. 3765
0 stars
0 ratings
THIS ARTICLE APPLIES TO:
Knowledgebase 8.3.2 Hotfix 3
ISSUE DESCRIPTION:
Description: An admin was unable to change the external users password if the password they chose contained an alphabetical string. They were still able to change it to a numerical string if they desired to do so.
Steps to replicate:
1. Log in to Admin Panel
2. Go to the Portal Tab
3. Choose External Users
4. Pick an external user and attempt to change the password to something alphabetical. It will not work. You can validate this issue by trying to change the password to a numerical string like 12341234. In addition to being the validation test for this bug it is the workaround.
Steps to replicate:
1. Log in to Admin Panel
2. Go to the Portal Tab
3. Choose External Users
4. Pick an external user and attempt to change the password to something alphabetical. It will not work. You can validate this issue by trying to change the password to a numerical string like 12341234. In addition to being the validation test for this bug it is the workaround.
RESOLVED IN:
Knowledgebase 8.3.2 Hotfix 4 which is available on the Support Portal.
ADDITIONAL INFORMATION
TFS 16012
If you have any additional questions, please contact our Support team at 1-877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.
If you have any additional questions, please contact our Support team at 1-877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.