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How to Edit External Users

over 13 years ago | Article no. 3776
0 stars 19 ratings

THIS ARTICLE APPLIES TO:

Knowledgebase all versions

PROCESS:

To Edit External Users
1.
From the Portal page, click External Users option. The External Users Home page is displayed.
2.
Select the Department associated with the External User, whose details you want to edit.
3.
The list of External Users belonging to the Department is displayed.
4.
Click to the left of the External User Name you want to edit.
- OR -
Click the name of the User in the User Name column.
The External User Information page with the details of the User is displayed.

5.
Specify any changes or additions in the User information.
6.
Click Save. The User information is saved.

AFFECTED SYSTEMS & USERS:

Knowledgebase Administrators

ADDITIONAL INFORMATION:

This information can also be located in the Knowledgebase Administrator's guide in the Chapter "External Users" available on our support site.

ESCALATION PROCEDURE:

If you have additional questions, please contact our Support team at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.