Search Tips Page Provides No Way Back to Main Search Page When Using Non- Internet Explorer Browsers.

Knowledgebase versions:

• 9.0
• 9.0.0.70.1
• 9.0.1.82
• 9.0.1.82.1
• 9.0.1.82.2

In Firefox or Chrome browsers, when viewing the "Search Tips" page of a legacy Customer Portal (styles 1, 2, or 3), the "go back to search" link does not work and instead loops back to the "Search Tips" page. In Firefox, clicking the "go back to search" link flashes the page and the home tab is seen to flash briefly, but the "Search Tips" page remains. In Chrome, the link just appears to refresh the search tips page without reloading the "Home" tab. 

This issue is corrected in version 9.0.1 HF3 and later versions.

This issue is documented in TFS ID 19216 and is resolved in 9.0.1 Hot Fix 3.

If you have additional questions, please contact our Support team at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.