Go to a Search Snap-in in Portal Style #2 and Receive an Error when Accessing the Snap-in.

THIS ARTICLE APPLIES TO:

Knowledgebase 8.3.2 thru KB 8.3.2 hotfix 4

ISSUE DESCRIPTION:

Administrator should have the ability to go to portal snap-in utilizing Portal Style # 2 portal and not receive an error.

Repro Steps: 
1. Login to admin control panel.
2. Go to Portal and select portal desired from the list of customer facing portals to utilize the portal  Search Snap-In feature.
3. Go to Portal Snap Ins and select search view icon.
4. Select Go to Search Snap Icon and see the application error below:

Server Error in '/' Application

Object reference not set to an instance of an object

line 375:  session("searchtype') = settingvalvue.defaultsearchtype

ROOT CAUSE:

SOLUTION OR WORK AROUND:

Knowledgebase versions from 8.3.2 and newer using the steps below:
 

To correct the error message on the search snap-in please take the following steps:

·         Go to the portal that is encountering this issue and open the portal by selecting the name of the portal.

·         Select portal modules.

·         Select search options.

·         Make sure under search using section at least one of the search capabilities is checked as a search method or an error will be received when accessing the search snap-in components.

·         Select save after making changes to the search using section.

AFFECTED SYSTEMS & USERS:

Knowledgebase 8.3.2 thru KB 8.3.2 hotfix 4

ADDITIONAL INFORMATION:

ESCALATION PROCEDURE:

If this issue continues after performing these steps, please contact our Support team at +1-877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.