Upon opening sitemap from the knowledgebase for my portal style 4 portals the wrong URL is displayed


Knowledgebase 9.0.1.X and newer


What is a site map?
A site map (or sitemap) is a list of pages of a web site accessible to crawlers or users. It can be either a document in any form used as a planning tool for web design, or a web page that lists the pages on a web site, typically organized in hierarchical fashion. This helps visitors and search engine bots find pages on the site. Knowledgebase outputs site maps for portal style 4 portals as an XML file which may be submitted to a search engine for indexing.

Does it work for all portal styles?
No it only works portal style 4 portals.

Why is the wrong URL in the sitemap after downloading it and how can it be fixed?  The wrong URL is displayed in the site map when opened because a configuration file needs to be updated.

1. Log in to the application server
2. Locate this file C:\Program Files\Knowledgebase.Net\knowledgebase\applicationprogram\ini\system\config-portal.xml

Note: Drive letter is arbitrary

3. Open the file using notepad
4. Find the following verbage:
5. Replace like so:

Note:  The value should contain your actual portal URL whatever it is and not the sample change.

6. Save and Close
7. Delete any previously created site maps and queue a new one and wait for the schduled task to run and compile your site map. 

Note: This averages 10-15 minutes but could take longer depending on the quantity of content present in the Knowledgebase.

The new site map should contain your updated URL.

This requires no downtime.


System Administrators



If you encounter difficulties completing these steps please contact our support team at cimsupport@moxiesoft.com or via phone at 1-877-373-7848 option 2.