Knowledge Spaces internal user or administrator
Glossary does not appear in portal
THIS ARTICLE APPLIES TO:
PROCESS:
In order to use the Glossary function, the portal must be configured correctly.
Place a checkmark in the box next to "Glossary". This enables the Glossary function in the portal.
The Glossary(ies) must now be created.
Click on the Content tab then click Glossary on the left hand pane. The following screen will be displayed:
Click
. The New Glossary page is displayed:
In the Glossary Name field, type a name for the Glossary.
Click Save. The Glossary will now be listed on the Glossary Management page.
In order for the Glossary to appear in the portal the Glossary(ies) must be selected.
Click on "Portal" tab. Click on whatever portal the Glossary is being applied to. Click on "Glossary Options" on the right hand side. The Glossary options will be displayed:
Place a check mark on the glossary(ies) that will be displayed in the portal. Click "Save".
Glossary Terms can now be added and will appear in the appropriate portal.
Place a checkmark in the box next to "Glossary". This enables the Glossary function in the portal.
The Glossary(ies) must now be created.
Click on the Content tab then click Glossary on the left hand pane. The following screen will be displayed:
Click
. The New Glossary page is displayed:In the Glossary Name field, type a name for the Glossary.
Click Save. The Glossary will now be listed on the Glossary Management page.
In order for the Glossary to appear in the portal the Glossary(ies) must be selected.
Click on "Portal" tab. Click on whatever portal the Glossary is being applied to. Click on "Glossary Options" on the right hand side. The Glossary options will be displayed:
Place a check mark on the glossary(ies) that will be displayed in the portal. Click "Save".
Glossary Terms can now be added and will appear in the appropriate portal.
AFFECTED SYSTEMS & USERS:
N/A
ADDITIONAL INFORMATION:
• The internal user must be granted the Create New Glossary Item permission in the internal user profile to create a Glossary and/or Terms.
• To successfully create a Glossary Term, the internal user will need appropriate permissions to the Default Workflow steps.
• The Glossary must be associated to a Portal for the external users to view the Glossary terms on the Portal.
ESCALATION PROCEDURE:
If you have additional questions, please contact our Support Team at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com