THIS ARTICLE APPLIES TO:
Channels 9.4 and updates
ISSUE DESCRIPTION:
The 'Session transcript mask' check box in Administrator is not available for users in Sub-Administration roles with the required permissions in “Channels Administrator > Accounts > Roles > Admin Tab > Chat Privilege” options panel.
WORK AROUND
To ensure that the 'Session transcript mask' check box is displayed in the Channels Administrator UI, code changes must be made in the file user_role_admin.aspx as described below.
Go to the line:
if NOT Ctl.Privilege(PRI_CHAT, ppCHAT_TRANSCRIPT_MASK) then %>
Change it to:
if NOT Ctl.Privilege(PRI_CHAT3, ppCHAT_TRANSCRIPT_MASK) then %>
There are 2 instances of “Ctl.Privilege(PRI_CHAT, ppCHAT_TRANSCRIPT_MASK)".
Change PRI_CHAT to PRI_CHAT3 in both instances.
ESCALATION PROCEDURE:
If you have additional questions, please contact our Support team at 877-373-7848 (option 2) or via email at Support@gomoxie.com.