Instead of using the default KB portal address assigned by Moxie, such as client-portal.kb.net, you can implement a custom domain such as help.company.com when using Knowledge version 10. A custom domain helps reinforce your brand and it also enables your customers to continue a chat on the KB portal that started on your main site.
Implementing a custom domain requires purchasing a SSL certificate and updating your DNS records. This article describes the requirements for the certificate and DNS updates. To request a custom domain please contact Moxie Support.
SSL Certificates
You may purchase a SSL certificate from any recognized certificate authority as long as it meets the following requirements:
- We support Wildcard, SAN, and Standard certificates
- Certificate must be in PEM format
- Clients must provide a certificate, a key and the certificate chain/ intermediate certificate from your SSL Certificate Authority
- A separate certificate must be provided for each tenant that requires a custom domain. Certificates cannot be shared across tenants.
DNS Updates
- Your DNS administrator must add a CNAME record to map the custom domain to Moxie.
- We support single level sub-domains such as help.company.com. Multi-level subdomains such as product.help.company.comare not supported
- The CNAME record should map the following values:
- Subdomain/Hostname: The desired custom URL for your portal such as help.company.com
- Destination/Target: The default portal address provided by Moxie Support or Professional Services, such as client-portal.kb.net
Notes:
- Custom domains are currently only available for KB 10 portals.