Moxie Chat and Email Platform Performance Counters
Channels 9.4 CU10 QFE 2 has enabled access to key Moxie application performance data. This data is exposed as performance counters which are available to be viewed in the Windows Performance Monitor tool. There are a number of statistics available to be added to Performance Monitor as shown below.
Available Moxie Chat and Email platform Performance Counters
|
CategoryName |
CounterName |
CounterHelp |
CounterType |
|---|---|---|---|
|
Channels:Channels |
# broadcasts received |
Total number of broadcasts channels received by Channels server. |
NumberOfItems32 |
|
Channels:Channels |
# broadcasts received/sec |
The average rate of broadcasts channels received by Channels server. |
RateOfCountsPerSecond32 |
|
Channels:Channels |
# agents logged in |
The current number of agents who are logged in (regardless of availability). |
NumberOfItems32 |
|
Channels:Channels |
# chats queued |
The current number of chat sessions routed to this server that are awaiting an available agent. A non-zero value means either no agents are available, or no agents have sufficient privileges to accept a chat session. Growth of this counter indicates additional agents may be needed. |
NumberOfItems32 |
|
Channels:Channels |
# chat requests pending |
The current number of chat requests awaiting an agent's response. |
NumberOfItems32 |
|
Channels:Channels |
# chats active |
The current number of chats being handled by all agents on this server. |
NumberOfItems32 |
|
Channels:Channels |
# chat sessions |
The current number of chat sessions. A valid chat session contains at least one Agent and one visitor. |
NumberOfItems32 |
|
Channels:Channels |
# email auto-feed Agents |
The current number of agents who have been auto-fed an email. |
NumberOfItems32 |
|
Channels:Channels |
Avg. agent poll rate (sec) |
The average time between Agent polling requests that indicate an Agent is still communicating with Channels server. Steady growth in this value may indicate heavy loads on the Channels server or the network. |
RawFraction |
|
Channels:Monitor |
# messages sent/sec |
The number of messages sent to other services per second. |
RateOfCountsPerSecond32 |
|
Channels:Monitor |
# messages received/sec |
The number of messages received from other services per second. |
RateOfCountsPerSecond32 |
|
Channels:PostOffice |
# emails received/sec |
The current rate of emails received. |
RateOfCountsPerSecond32 |
|
Channels:PostOffice |
# pending Inbound-Email Workflow requests |
The current number of Inbound Emails sent to Workflow that have not yet returned. Growth of this value indicates the service is receiving emails faster than the Workflow services can process, suggesting that more Workflow services may be needed. |
NumberOfItems32 |
|
Channels:PostOffice |
Avg. time Inbound-Email in Workflow (ms) |
The average time between sending an Inbound Email request to Workflow and its return. |
RawFraction |
|
Channels:PostOffice |
# emails sent/sec |
The current rate of send attempts. |
RateOfCountsPerSecond32 |
|
Channels:PostOffice |
# pending Outbound-Email Workflow requests |
The current number of Outbound Emails sent to Workflow that have not yet returned. Growth of this value indicates the service is sending emails faster than the Workflow services can process, suggesting that more Workflow services may be needed. |
NumberOfItems32 |
|
Channels:PostOffice |
Avg. time Outbound-Email in Workflow (ms) |
The average time between sending an Outbound Email request to Workflow and its return. |
RawFraction |
|
Channels:PostOffice |
# Workflow connect errors |
The total number of failures while connecting to the Workflow service. |
NumberOfItems32 |
|
Channels:PostOffice |
# timed-out Workflow requests |
The total number of requests sent to Workflow that exceeded their allowed running time. |
NumberOfItems32 |
|
Channels:PostOffice |
# Mailboxes managed |
The current number of Mailboxes being managed. |
NumberOfItems32 |
|
Channels:Router |
# running Scheduled-Workflows |
The current number of running Scheduled Workflows. |
NumberOfItems32 |
|
Channels:Router |
# pending emails sent |
The current number of emails sent to Workflow that have not yet returned. Growth indicates emails are not being processed quickly. Examining the 'Channels:Workflow # pending emails' counter may indicate whether additional Workflow services are needed. |
NumberOfItems32 |
|
Channels:Router |
Avg. time to push email |
The average running time required to retrieve emails from the database for autofeed to agents. Growth of this value indicates autofeed batch size should be reduced. |
RawFraction |
|
Channels:Router |
# Workflow connect errors |
The total number of failures while connecting to the Workflow service. |
NumberOfItems32 |
|
Channels:Router |
# timed-out Workflow requests |
The total number of requests sent to Workflow that exceeded their allowed running time. |
NumberOfItems32 |
|
Channels:Router |
# requests/sec |
The current rate of requests. |
RateOfCountsPerSecond32 |
|
Channels:Router |
Avg. request time (ms) |
The average amount of time required to process a request. |
RawFraction |
|
Channels:Workflow |
# pending emails |
The current number of emails awaiting processing. Growth of this value indicates that more Workflow services may be needed. |
NumberOfItems32 |
|
Channels:Workflow |
# email Workflows |
The current number of Workflows that were triggered by an email. |
NumberOfItems32 |
|
Channels:Workflow |
# email Workflows/sec |
The average rate of Workflows that were triggered by an email. |
RateOfCountsPerSecond32 |
|
Channels:Workflow |
# inbound-email Workflows |
The current number of Workflows that were triggered by an inbound email. |
NumberOfItems32 |
|
Channels:Workflow |
# inbound-email Workflows/sec |
The average rate of Workflows triggered by an inbound email. |
RateOfCountsPerSecond32 |
|
Channels:Workflow |
# outbound-email Workflows |
The current number of Workflows triggered by an outbound email |
NumberOfItems32 |
|
Channels:Workflow |
# outbound-email Workflows/sec |
The average rate of Workflows triggered by an outbound email. |
RateOfCountsPerSecond32 |
|
Channels:Workflow |
Total failed Workflows |
The total number of Workflows that did not complete successfully. The Workflow error logs can provide additional details. |
NumberOfItems32 |
|
Channels:Workflow |
# failed Workflows/sec |
The average rate of Workflows that did not complete successfully. |
RateOfCountsPerSecond32 |
|
Channels:Workflow |
Total timed-out Workflows |
The total number of Workflows that were canceled before completion because they exceeded their allowed running time. |
NumberOfItems32 |
|
Channels:Workflow |
# timed-out Workflows/sec |
The average rate of Workflows that were canceled before completion because they exceeded their allowed running time. |
RateOfCountsPerSecond32 |
|
Channels:Workflow |
Avg. time inbound-email Workflows (ms) |
The average running time of Workflows triggered by inbound emails. |
RawFraction |
|
Channels:Workflow |
Avg. time outbound-email Workflows (ms) |
The average running time of Workflows triggered by outbound emails. |
RawFraction |
|
Channels:Workflow |
# inbound-email Advanced Workflows |
The current number of Advanced Workflows that were triggered by an inbound email. |
NumberOfItems32 |
|
Channels:Workflow |
Avg. time inbound-email Advanced Workflows (ms) |
The average running time of Advanced Workflows triggered by inbound emails. |
RawFraction |
|
Channels:Workflow |
# outbound-email Advanced Workflows |
The current number of Advanced Workflows that were triggered by an outbound email. |
NumberOfItems32 |
|
Channels:Workflow |
Avg. time outbound-email Advanced Workflows (ms) |
The average running time of Workflows triggered by outbound emails. |
RawFraction |
|
Channels:Workflow |
# Scheduled Workflows |
The current number of Scheduled Workflows that were triggered by an email. |
NumberOfItems32 |
|
Channels:Workflow |
# Scheduled Workflows/sec |
The average rate of Scheduled Workflows that were triggered by an email. |
RateOfCountsPerSecond32 |
|
Channels:Workflow |
Avg. time Scheduled Workflows (ms) |
The average running time of Scheduled Workflows triggered by emails. |
RawFraction |