Best practice for deleting a Channels account (agent, supervisor or administrator)
When using the Channels Administrator to delete a user account, the application does not actually delete the record in the database. The application sets a flag in the database therefore marking the user account as deleted.
Since the system only allows one login name, including accounts marked as deleted, the best practice is as following:
- Rename the login name to loginname-deleted-yyyy-mm-dd. For example jsmith’s account would be renamed to jsmith-deleted-2020-01-29
- Delete the user account.
This way, another jsmith can be added. In addition, if needed, Moxie support could reinstate a deleted account if needed.