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THIS ARTICLE APPLIES TO: Knowledgebase version 8.3.2 ISSUE DESCRIPTION: When editing the External Access Profile for an Active Directory imported External User, the new settings will not save. ROOT CAUSE: SOLUTION OR WORK AROUND: This issue was...
THIS ARTICLE APPLIES TO: All Versions of Knowledgebase ISSUE DESCRIPTION: After initial creation of a Workflow it may appear to be unavailable for use with your Knowledgebase, as by default it will not be displayed in the Workflow dropdown. ROOT...
THIS ARTICLE APPLIES TO: Knowledgebase 9.0.1 and newer ISSUE DESCRIPTION: Some end users may encounter latency issues while using Internet Explorer 7 when accessing Portal Style 4 with the secure site option enabled as the portal loads....
This article is useful while integrating Moxie Channels and Moxie KnowledgeBase (KB) for installations that deploy Channels 9.4 Cumulative Update 2 (also referred to as Channels 9.4.0.2) and above. Note that in addition to the settings available...
THIS ARTICLE APPLIES TO: Knowledgebase version 8.3.2 Hot Fix 1 ISSUE DESCRIPTION: When exporting the "Articles" report to Excel, the following error is generated: ERROR [42000][Microsoft][ODBC SQL Server Driver][SQL Server]Incorrect...
THIS ARTICLE APPLIES TO: Knowledgebase all versions ISSUE DESCRIPTION: When attempting to log into the Knowledgebase Admin Control Panel the following error is displayed: “Microsoft OLE DB Provider for ODBC Drivers error '80040e4d'...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: When attempting to upload a file to Knowledgebase (in the Web File Manager, Attachment Library, or as an article), you receive the message "Error: You have uploaded an...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: An error is generated when entering data into the Synonym Engine. ROOT CAUSE: The synonym data file only allows 50 characters. SOLUTION OR WORK AROUND: Enter less than 50...
THIS ARTICLE APPLIES TO: Knowledgebase 8.3.2.21.2 ISSUE DESCRIPTION: Unable to select and print from the Print option in the right pane of the customer facing portal when using Portal Style 1 Steps to reproduce: 1. In KB 8.3.2.21.2 access the...
THIS ARTICLE APPLIES TO: Knowledgebase version 8.0.41 ISSUE DESCRIPTION: When the category links are clicked in the Category Pane of the Customer Portal, the following error occurs: System.NullReferenceException: Object reference not set to an...