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THIS ARTICLE APPLIES TO: Knowledgebase 9.1 Patch 5 ISSUE DESCRIPTION: While there are many number of internal users and when we try to navigate to next page of the list of internal users, an error message is thrown. ROOT CAUSE: Count field error...
THIS ARTICLE APPLIES TO: Knowledgebase - All versions ISSUE DESCRIPTION: This was encountered when installing 9.0.1 however it can happen with any version of Knowledgebase during the install of BCL Magellan. BCL Magellan is the component that the...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase ISSUE DESCRIPTION: When creating a Glossary Term in the Admin Panel, a pop up error occurs in the browser: Followed by another error: ROOT CAUSE: The reason for this error is that the Internal...
THIS ARTICLE APPLIES TO: Knowledgebase 8.1.1 through 8.3.2 HotFix 1 ISSUE DESCRIPTION: When importing External Users with the Bulk Import Utility, an error is encountered: ERROR [23000] [Microsoft][ODBC SQL Server Driver][SQL Server]INSERT...
THIS ARTICLE APPLIES TO: All Knowledgebase versions ISSUE DESCRIPTION: After applying a new Knowledgebase hot fix customers accessing the Portal receive a message asking "Do you want to display the nonsecure items?" ROOT CAUSE: This is...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase prior to verion 8.3.2. ISSUE DESCRIPTION: You're on the following step of the upgrade process. IMPORTANT! This step will vary based on the version you are upgrading from. Select the...
THIS ARTICLE APPLIES TO: Knowledgebase version 8.3.2 and above. ISSUE DESCRIPTION: Knowledgebase editors report they get article expiration notifications for published articles after publishing a new version. ROOT CAUSE: There can only be one...
Technical Solutions & Known Issues Title: External User Passwords with a Special Character Breaks Autonomy Search. This Article Applies To: Knowledgebase all versions Issue Description: All Knowledgebase users that create any external portal...
THIS ARTICLE APPLIES TO: Knowledgebase version 8.2 Hot Fix 2 ISSUE DESCRIPTION: The foreign characters are not showing correctly when using custom tabs due to custom tabs not being localized. ROOT CAUSE: The custom tabs are not localized, and don’...
THIS ARTICLE APPLIES TO: Knowledgebase version 8.3.2 Hot Fix 4 ISSUE DESCRIPTION: The formatting or style applied in the article content area of the Admin Panel shows differently when viewed in Customer portal. ROOT CAUSE: There is a default style...