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THIS ARTICLE APPLIES TO: Knowledgebase version 8.x and higher PROCESS: It is easy to create a list of all Knowledgebase Articles by using the Articles Report Log into the Knowledgebase Admin Control Panel. For Knowledgebase version 8.X and...
THIS ARTICLE APPLIES TO: Knowledge Spaces internal user or administrator PROCESS: In order to use the Glossary function, the portal must be configured correctly. Place a checkmark in the box next to "Glossary". This enables the Glossary...
THIS ARTICLE APPLIES TO: Knowledgebase 8.3.2 thru KB 8.3.2 hotfix 4 ISSUE DESCRIPTION: Administrator should have the ability to go to portal snap-in utilizing Portal Style # 2 portal and not receive an error. Repro Steps: 1. Login to admin control...
THIS ARTICLE APPLIES TO: Knowledgebase 8.1 and later. ISSUE DESCRIPTION: Here are the replication steps for this issue: 1. Paste the following HTML Code below or any other strictly HTML Code in a new KB article in the source tab of the article...
THIS ARTICLE APPLIES TO: All versions of Moxie Knowledge ISSUE DESCRIPTION: HTML tags are displayed in the search results. Additionally, the search results styling is incorrect. ROOT CAUSE: This issue occurs when a malformed HTML article or...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase ISSUE DESCRIPTION: When knowledgebase names include numerals, the sort order appears broken if the list contains more than nine items. Here is an example: ROOT CAUSE: When creating numerically...
Note : if you are working on KB 9.4 and onward use admin.config and default.config from below location - ~ KnowldgeBase.Net\Knowledgebase\applicationprogram\ui\http\ClientPortal\richtexteditor\config The WYSIWYG Article Editor in Knowledgebase 9.0...
THIS ARTICLE APPLIES TO: All Versions of Knowledgebase PROCESS: Often times application web servers are configured to return Custom or Friendly Errors to users. Custom Errors prevent users from seeing code infused error messages when an...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase PROCESS: While users of hosted instances of Knowledgebase are not allowed to store media files on their hosting servers it is possible to display video files within Knowledgebase Articles....
THIS ARTICLE APPLIES TO: Knowledgebase all versions PROCESS: To Edit External Users 1. From the Portal page, click External Users option. The External Users Home page is displayed. 2. Select the Department associated with the External User, whose...