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THIS ARTICLE APPLIES TO: Administrators of all versions of Knowledgebase and Moxie Channels NetAgent who need to supply Moxie Software Support with Event Viewer logs. PROCESS: From the Event Viewer, it is possible to export event logs in two...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase PROCESS: Note: To link between articles, the article ID# of the target article needs to be known. To link to another article please follow these steps: Within the online editor, highlight the...
THIS ARTICLE APPLIES TO: Knowledgebase all versions PROCESS: Steps to resolve this: 1. An administrator must log in to the Knowledgebase Admin Panel 2. Go to the Administration Tab 3. Go to Internal Users 4. Identify the internal user that cannot...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase PROCESS: While it is not possible to set the expiration date of multiple articles at once, it is possible to set an expiration date for published articles one at a time, even if an expiration...
THIS ARTICLE APPLIES TO: Knowledgebase versions 8.3.2.21.3 and later PROCESS: The Check Search Engine Health tool in the Knowledgebase Admin Control Panel allows for quickly obtaining the status of the search engine and its required processes. By...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase PROCESS: If the Knowledgebase system is dedicated hosted or the Knowledgebase system is hosted on premises (not by Moxie Software) do the following: 1. Log in to admin panel 2. Go to the...
THIS ARTICLE APPLIES TO: Knowledgebase 9.0.1.X and later PROCESS: 1. Log in to the Knowledgebase administrative website panel 2. Click on Portal along the top 3. A list of portal titles appear 4. Click on the title of the portal that to be edited...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase PROCESS: How to Use Adsutil.vbs IIS provides a script file named Adsutil.vbs that you can use to obtain or set the passwords of the IUSR and IWAM accounts to or from the IIS metabase. In...
How to find personal information or identifiers in Moxie products that may contain GDPR scope data. Channels (Moxie Email and Chat) Channel Process and Notes Email Email Search (primarily based on email address) within the Agent Client can be used...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. PROCESS: Common Definition: SMTP is short for Simple Mail Transfer Protocol, a protocol for sending e-mail messages between servers. Most e-mail systems that send mail over the Internet use...