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THIS ARTICLE APPLIES TO: All versions of Knowledgebase PROCESS: Occasionally a Knowledgebase Administrator will contact Moxie Software to ask how to identify which Internal User deleted a particular article. There is no way to positively identify...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: The import of documents with security settings and/or macros will fail. The upload process will eventually time out. ROOT CAUSE: Documents with security settings and...
THIS ARTICLE APPLIES TO: Knowledgebase versions prior to 8.1 ISSUE DESCRIPTION: Search results are not presented with the anticipated order IE: in order of content weight on customer facing portals where Article Group restrictions are enforced....
THIS ARTICLE APPLIES TO: All versions of Knowledgebase 8.1 and later. PROCESS: Log on to the Knowledgebase Application Server with an account that has administrative privilages. Navigate to x:\Program Files\Knowledgebase.Net\Autonomy\IDOLServer\...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: When accessing articles that are in "inherent" file format, some Customers are prompted with an information bar along the top of the browser pane in order to open...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. PROCESS: Global Replace is a powerful tool for managing change on a large scale. There are a number of possible uses. For example, assume your company’s Toll Free 800 number changes and it is...
THIS ARTICLE APPLIES TO: Knowledgebase version 7.0 and later PROCESS: This article provides details regarding the Scheduled Tasks in use by Knowledgebase. AFFECTED SYSTEMS & USERS: The following is a list of the Scheduled Tasks and their...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. PROCESS: Use the following steps when installing Instant Publisher: Download Instant Publisher from the Home tab of the KB Admin Control Panel (in the Download Area). Unzip the files to a...
THIS ARTICLE APPLIES TO: KB 9.0.2 ISSUE DESCRIPTION: Once the instant publisher is downloaded from the KB Admin and once the setup is run, we should be able to upload (word, text, html, excel etc ) files directly by right clicking on them and by...
THIS ARTICLE APPLIES TO: Knowledgebase 9.0.3 ISSUE DESCRIPTION: 1. Log in to local work station running XP with SP 3 and make sure it does not have Instant Publisher installed 2. Log in to the admin panel. 3. On the homepage find the downloads...