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THIS ARTICLE APPLIES TO: Knowledgebase 9.0.3 ISSUE DESCRIPTION: 1. Log in to local work station running XP with SP 3 and make sure it does not have Instant Publisher installed 2. Log in to the admin panel. 3. On the homepage find the downloads...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. PROCESS: Internal User accounts are used to access only the KB Admin Control Panel. Internal User accounts cannot log into Registered/Secured/Personalized Customer Portals. In order for a...
If the Internal or External User is was imported from Active Directory and the user is removed from the imported Active Directory group. You must manually remove the Internal User or External User from the KB Admin Control Panel.
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: When using Internet Explorer 7 you may not be able to use the cut and paste features in the Knowledgebase WYSIWYG editor. ROOT CAUSE: Due to security concerns, Microsoft...
THIS ARTICLE APPLIES TO: Knowledgebase version 8.3.2 and later. ISSUE DESCRIPTION: Internal Users cannot log into KB Admin Control Panel using Internet Explorer 8. Internal Users receive this error message: "You must use IE 6 or higher."...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase ISSUE DESCRIPTION: Clicking on an article produces the error "The template for this article was deleted. The article body security can not be applied." ROOT CAUSE: A template has...
Using a custom email address with Moxie Knowledge enables emails to be sent from your domain instead of Moxie’s domain. This is an optional step that is only required if you wish to brand the emails sent from Moxie Knowledge with your own domain....
THIS ARTICLE APPLIES TO: Knowledgebase version 8.3.2.x and later ISSUE DESCRIPTION: Performing a search in the Customer Portal does not return any results or gives the following server error message. Even on browsing the 'Service.asmx"...
Knowledgebase 9.x customers that are hosted within Moxie's Cloud Services may request a data export for a variety of reasons. If you are interested in requesting a data export, or have additional questions about data exports, please contact...
THIS ARTICLE APPLIES TO: All KB versions from 8.1.1 up to KB 8.3.2 hotfix 1 ISSUE DESCRIPTION: KB Admin Config tool fails to create Admin portal and Autonomy folders for searching this applies to all KB versions when upgrading to KB 8.3.2 or fresh...