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THIS ARTICLE APPLIES TO: Knowledgebase versions 9.0.1, 9.0.2, 9.0.3, 9.1, 9.2 and 9.4. ISSUE DESCRIPTION: Administrators receive the following error message when creating or editing an article, forum, or wiki post: "Server Error in...
THIS ARTICLE APPLIES TO: Knowledgebase version 9.0.1 ISSUE DESCRIPTION: After changing user password via the KBPortal Settings tab, users are unable to search until they log out of, and back into, the KBPortal. ROOT CAUSE: Each search is...
Instead of using the default KB portal address assigned by Moxie, such as client-portal.kb.net, you can implement a custom domain such as help.company.com when using Knowledge version 10. A custom domain helps reinforce your brand and it also...
Customers on Knowledge version 9.4 are encouraged to upgrade to the latest patch release. Moxie's support portal enables cloud customers to submit an upgrade request. On-premise customers can download releases from the support portal (please...
THIS ARTICLE APPLIES TO: Knowledgebase version 9.0.2, when installing onto Microsoft SQL Server 2008 ISSUE DESCRIPTION: The Knowledgebase v9.0.2 installer completes but the ECRM databases are not created. Instead, the tables and contents of these...
THIS ARTICLE APPLIES TO: Knowledgebase version 8.1.1 and later. ISSUE DESCRIPTION: At server boot up, three of the four Autonomy services do not start: ROOT CAUSE: The following messages are found in the Autonomy log files located in x:\Program...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: The Knowledgebase database schema is often requested by Database Administrators. ROOT CAUSE: SOLUTION OR WORK AROUND: The Knowledgebase database schema is not publicly...
THIS ARTICLE APPLIES TO: Knowledgebase all versions ISSUE DESCRIPTION: Setup and use Knowledgebase Instant Publisher in a Windows environment. ROOT CAUSE: Ready to publish knowledgebase articles from your desktop? Here is how to setup and use the...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: On Knowledgebase's with Active Directory Intergration enabled, the following error is received: Error 1609. An error occurred while applying security settings. ASPNET...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: Customers who have subscribed to Knowledgebase articles are not receiving email updates. ROOT CAUSE: This can be caused by two different scenarios. The Knowledgebase may be...