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THIS ARTICLE APPLIES TO: All versions of Knowledgebase prior to 9.0 ISSUE DESCRIPTION: Windows Server 2008 is not a supported platform, for any version of Knowledgebase prior to version 9.0. ROOT CAUSE: SOLUTION OR WORK AROUND: Windows Server 2008...
THIS ARTICLE APPLIES TO: Knowledgebase version 8.3.2.x ISSUE DESCRIPTION: When port scanning is active, AutonomyHTTPFetch.exe uses 100% of the CPU in your Knowledgebase application server. ROOT CAUSE: Port scanning has been implemented in the...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: Entering the license key into the Knowledgebase Registration Utility results in the message: “An error occurred registering the key. Cannot create ActiveX component.” ROOT...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase ISSUE DESCRIPTION: There are few or no Knowledgebases or articles found in the Knowledgebase or Article Management sections under the Content tab in the KB Admin Control Panel. The articles or...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. PROCESS: The license key can be located in the following location: Log on to your application server. Navigate to the path x:\Program Files\KnowledgeBase.Net\Setup (where x is the drive where...
THIS ARTICLE APPLIES TO: Moxie Channels NetAgent version 8.10.431 ISSUE DESCRIPTION: After a seemingly successful upgrade from Moxie Channels NetAgent version 8.10.431 to 8.30.478 there is a error message presented when logging into the nGenera...
THIS ARTICLE APPLIES TO: Knowledgebase version 7.x PROCESS: Follow these steps to run the ToolAspToAspx tool during an upgrade from Knowledgebase 7.x to version 8.x if instructed by Moxie Software Product Support. Before Running the ToolAspToAspx...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: After a database restore of the KB application from backup, it is possible for the Microsoft SQL user 'kbadmin' to become detached from the databases, causing...
Moxie is aware of and monitoring the activities surrounding the Meltdown and Spectre vulnerabilities. Protecting our customer assets is always a top priority at Moxie. Our operations and security teams are carefully following the evolving...
THIS ARTICLE APPLIES TO: Knowledgebase version 8.3.x and prior. ISSUE DESCRIPTION: Microsoft Office files do not convert to HTML after a server reboot. ROOT CAUSE: The "convertToHtml.dll" service is not activating when the server is...