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Moxie's Support for Data Subject Requests Under European Union’s General Data Protection Regulation (GDPR) and Consumer Requests Under the California Consumer Privacy Act (CCPA) Moxie takes privacy seriously. Beyond our standard security...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase ISSUE DESCRIPTION: Foreign language articles are not returned in a search of the Knoweldgebase portal. ROOT CAUSE: This is caused by a search engine limitation which allows one language per...
THIS ARTICLE APPLIES TO: Knowledgebase 9.0 to 9.0.1 HF 4 ISSUE DESCRIPTION: Steps to replicate condition: 1. Log into Client Portal also known as the Administrative Control Panel. 2. Go to Reports 3. Select ROI 4. Select ROI Text 5. Select all...
THIS ARTICLE APPLIES TO: Knowledgebase all versions ISSUE DESCRIPTION: After importing non-English glossary terms, language specific accented characters are not appearing, but are replaced by question marks (?). ROOT CAUSE: When importing text...
THIS ARTICLE APPLIES TO: Knowledgebase 8.1.1 and later. ISSUE DESCRIPTION: Determine the number of languages Autonomy is capable of supporting. ROOT CAUSE: SOLUTION OR WORK AROUND: Log in to the KB Admin Control Panel as an Internal User. Click...
THIS ARTICLE APPLIES TO: Knowledgebase version 8.x ISSUE DESCRIPTION: Despite being searched multiple times, older articles are not displayed under the Hot Topics section. ROOT CAUSE: The Date Range for Hot Topics is set too low. SOLUTION OR WORK...
THIS ARTICLE APPLIES TO: Knowledgebase All Versions ISSUE DESCRIPTION: After creation of a new knowledgebase in the administrative user interface, logging out and then attempting to log back in the error message MAXKBS is received. ROOT CAUSE: The...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: When accessing PDF articles from within the Customer Portal, some Customers report that viewing the article launches another program (Adobe Reader/Acrobat/etc) external to...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase PROCESS: Login to the KB Admin Control Panel. Click on the Portal tab. Select the appropriate Portal. Click “Configure” in Website Integration. Copy the url in Option 2. It will look something...
THIS ARTICLE APPLIES TO: Knowledgebase version 7.0 and later. ISSUE DESCRIPTION: Customer Portal response slows when search highlighting is enabled. CPU spiking has also been reported on affected Knowledgebases. ROOT CAUSE: The highlighting is...