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THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: Users receive a "Permission Denied" or "Page Can Not Be Displayed" error message for pages within frames of the Customer Portal. ROOT CAUSE: Typically...
THIS ARTICLE APPLIES TO: Knowledgebase version 8.3.2 ISSUE DESCRIPTION: The My Last Searches and My Latest Articles Viewed in the Personalization Tab and the Top Favorite Articles on the Portal search page list articles in way that may not be...
THIS ARTICLE APPLIES TO: Knowledgebase versions 8.1 through 8.3.2 Hotfix 2. ISSUE DESCRIPTION: Newly created pinned articles are being displayed twice in search results. RESOLVED IN: The issue is the select query statement in the searchengine.dll....
THIS ARTICLE APPLIES TO: All versions of Knowledgebase ISSUE DESCRIPTION: The Customer Portal Browse tab displays content by the Knowledgebase name. In some cases, a Knowledgebase name may not be customer-friendly. For example, it may use jargon...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: As a security practice corporations frequently use firewalls and proxy servers within their networks. Occassionally, the use of proxy caching results in users within the...
THIS ARTICLE APPLIES TO: Knowledgebase Version 8.x ISSUE DESCRIPTION: The Export Portal command sometimes hangs on a specific Portal and fails to complete so it stays in the 'pending' mode, and blocks any further exports from working. If...
The documentation in the help files was unclear as to where The Reputation and Ratings area was in the portal. Below please find the exact text as it appears in the help files and the administrative user manual for the product This section enables...
The only configuration step to enable (or disable) the “Keep Session Alive” functionality is found in the portal Security and Access Options page and involves clicking (or unclicking) the “Keep Session Alive” check box which this option is only...
THIS ARTICLE APPLIES TO: Knowledgebase version 8.3.2 ISSUE DESCRIPTION: When a user has bookmarked an article in a Secure Portal and later tries to return using the bookmark, they are taken back to the login page – even if they have logged into...
THIS ARTICLE APPLIES TO: Knowledgebase 8.0.4 and above. PROCESS: All Internal Users have an Internal Access Profile attached to their user accounts. The Internal Access Profile defines permissions to access or restrict access to various parts of...