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THIS ARTICLE APPLIES TO: Knowledgebase version 7.0 and later PROCESS: It is not possible to prevent individual articles from appearing in the Hot Topics or Latest Articles sections. However, you can customize the way they appear in the Portal. Log...
THIS ARTICLE APPLIES TO: Knowledgebase version 8.3.2 ISSUE DESCRIPTION: If the Default Search Type is Natural Language or Any Word, Progress Search will be grayed out. ROOT CAUSE: Because Progressive Search uses a particular search logic (always...
THIS ARTICLE APPLIES TO: Knowledgebase version 8.1 and later ISSUE DESCRIPTION: Search strings that contain a "?" return no results. If the "?" is removed, the expected results are returned. ROOT CAUSE: "?" is a...
THIS ARTICLE APPLIES TO: Knowledgebase version 8.1.1 and later. PROCESS: Pre 9.1 1. Download the attached file "autonomyreset.bat". 2. Log on to the Application Server with an account that has administrator privileges. 3. Click Start...
THIS ARTICLE APPLIES TO: Knowledgebase 8.3.2 and later ISSUE DESCRIPTION: Knowledgebase Administrators encounter an error message similar to "You must use Microsoft Internet Explorer 6 or higher" when using Microsoft Internet Explorer as...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. PROCESS: These steps will allow you to add web file content to articles by referencing files uploaded to the Web File Manager. Log in to the KB Admin Control Panel. Obtain the IP address of...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. PROCESS: In most cases, a smart host is simply another SMTP server with permission to relay outgoing email messages from other internal SMTP servers directly to the Internet. Thus, a smart...
THIS ARTICLE APPLIES TO: Knowledgebase all versions PROCESS: Log in to admin Go Portal tab Choose Portal Go to portal modules Click on pencil next to contents type Home and save. AFFECTED SYSTEMS & USERS: System Administrators ADDITIONAL...
THIS ARTICLE APPLIES TO: Knowledgebase all versions ISSUE DESCRIPTION: Measures to prevent SQL Injection ROOT CAUSE: SOLUTION OR WORK AROUND: This document provides few recommendations to prevent SQL injection from occurring. We recommend three...
THIS ARTICLE APPLIES TO: Knowledgebase version 8.3.2 ISSUE DESCRIPTION: When one of the following tasks are run: KBArticleTransfer UpdateArticleStatus KBArticleUpdate KBTemplateTransfer KBUpdateEmbededChildContent KBGobalReplace They will fail...