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THIS ARTICLE APPLIES TO: Knowledgebase 8.3.2 Hotfix 4 ISSUE DESCRIPTION: After upgrading to 8.3.2 Hotfix 4 or patch 1, the search report in the administration panel returns 0 results everytime Steps to confirm the issue: 1. Log into KB Admin...
THIS ARTICLE APPLIES TO: Knowledgebase versions 8.1, 8.2 and 8.3.2 ISSUE DESCRIPTION: When an External User performs a search in the Customer Portal, the search results summary will display article attributes even if the attributes are not...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase ISSUE DESCRIPTION: When searching for articles the articles display with ... for the search summary, rather than the full summary for each article. ROOT CAUSE: This is caused when the KBdata...
THIS ARTICLE APPLIES TO: Knowledgebase 8.2.0.4.2 ISSUE DESCRIPTION: Search Results Snap In does not function properly, resulting in an error "Object reference not set to an instance of an object" when attempting to view the snap in. ROOT...
THIS ARTICLE APPLIES TO: Knowledgebase versions: 9.0 9.0.0.70.1 9.0.1.82 9.0.1.82.1 9.0.1.82.2 ISSUE DESCRIPTION: In Firefox or Chrome browsers, when viewing the "Search Tips" page of a legacy Customer Portal (styles 1, 2, or 3), the...
THIS ARTICLE APPLIES TO: Knowledgebase 8.0.4 and under. ISSUE DESCRIPTION: In the Customer Portal, no articles are returned in search results despite the search term(s) appearing in articles. ROOT CAUSE: There are multiple causes for this type of...
THIS ARTICLE APPLIES TO: Knowledgebase 8.3.2 thru 9.0.1 hotfix 4 PROCESS: To use an email from Microsoft Outlook as content of an article by uploading it in the Knowledgebase tool follow the below steps. 1. In Microsoft Outlook select the target...
THIS ARTICLE APPLIES TO: Knowledgebase 8.3.X and later ISSUE DESCRIPTION: In Knowledgebase articles that have multiple bodies can be created ( via Article templates) and have these article bodies restricted by Article Groups on the Customer...
THIS ARTICLE APPLIES TO: Knowledgebase version 8.3.x and earlier. ISSUE DESCRIPTION: It is not possible to set a font color to a self-defined custom color in the online editor on the KB Admin Control Panel. ROOT CAUSE: This is a known issue in the...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase PROCESS: Knowledgebase uses the IIS SMTP Server settings to send notification emails to users of the system. If users are not receiving notification emails it is possible that there may be...