Category Browser
CIM Support KB
269 results
in
Sorting results by
THIS ARTICLE APPLIES TO: Knowledgebase version 9.0.2 ISSUE DESCRIPTION: After installation of Knowledgebase 9.0.2, when launching a KBPortal site (any Portal Style 4 portal), a server error occurs: Server Error in '/' Application. Could...
THIS ARTICLE APPLIES TO: Knowledgebase 8.1.1 and later ISSUE DESCRIPTION: Step to replicate this issue: 1. Log into Knowledgebase Administrative Control Panel 2. Select the Administration tab 3. Now select Search Engine Administration from the...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: The Service Account on the Knowledgebase server will need specific permissions in order to function correctly. ROOT CAUSE: SOLUTION OR WORK AROUND: Service Account will...
THIS ARTICLE APPLIES TO: Knowledgebase 9.0 through 9.0.1 Hotfix 4 ISSUE DESCRIPTION: Article links to Social Media sites (Facebook, Twitter, Digg, Delicious) do not open the linked article correctly. ROOT CAUSE: The links generated when using the...
THIS ARTICLE APPLIES TO: Knowledgebase 8.0.4 ISSUE DESCRIPTION: Some PDF articles are not included in search results. ROOT CAUSE: The Microsoft Indexing Service, due to limitations in third party components, does not index 9.0 versions of PDF...
THIS ARTICLE APPLIES TO: Knowledgebase 9.0.1 HF 3 ISSUE DESCRIPTION: When using advanced search on portal style 4 search results loose focus (criterion spontaneously resets to default) if any criterion is altered after the initial search is made....
Windows XP is no longer supported by Microsoft or Oracle/Java. Moxie no longer tests our products on Windows XP. Accordingly, Moxie can only provide limited assistance for Moxie products running on Windows XP. Issues that are Windows XP specific...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase ISSUE DESCRIPTION: A custom HTML template with multiple sections has been created. However, when an article is created with the template, the template code and/or custom HTML code is visible....
THIS ARTICLE APPLIES TO: Knowledgebase 8.3.2.21.2 ISSUE DESCRIPTION: When attempting to configure the Components tab in the KB Admin Configuration tool, users receive the error "An error occured during setup. Not all components were...
THIS ARTICLE APPLIES TO: Knowledgebase 8.3.2 hotfix 4 upgraded from previous versions ISSUE DESCRIPTION: There is a default style applied to the article content in the Customer portal. If the user does not want the default style to be implemented,...