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The Parent Article Displays the Actual Article Template Structure When the Article is Viewed.
THIS ARTICLE APPLIES TO: Knowledgebase 8.3.2 HF4 ISSUE DESCRIPTION: The formatting or style applied in the article content shows different when viewed in Customer portal. ROOT CAUSE: This is due to an incorrect template structure format. SOLUTION...
The Purpose of Workflow in a Knowledgebase
The workflow editor ensures article content is valid and is being presented in a uniform fashion along each stage when the article is being created and edited for content accuracy. The workflow editor provides a series of steps in the building and...
The Use of Special Characters in Article Titles may Result in error When Using IE 6
THIS ARTICLE APPLIES TO: Knowledgebase 8.1 and newer and end users using IE 6 ISSUE DESCRIPTION: Replication Steps Customer Browser: IE6 Create an imported article made from a pdf or create an imported article made from an XLS Search for or browse...
Translation Error on the German Admin Portal - Insert Image
THIS ARTICLE APPLIES TO: Knowledgebase version 8.0.3.11.2 ISSUE DESCRIPTION: Translation error on the German version of the KB Admin Control Panel: The translation of “Add to Attachment Library” occurs when you have clicked in the “Insert Image”...
Translation Error on the Swedish Customer Portal
THIS ARTICLE APPLIES TO: Knowledgebase version 8.2 (Swedish Language Enabled) ISSUE DESCRIPTION: Translation error on the Swedish version of customer portal; its the translation of “Latest searches” and “Latest articles”, occurs when you have...
Unable to Create or View a Article
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: Internal Users (authors/editors/approvers) cannot view or create articles. ROOT CAUSE: In nearly all cases where an Internal User is unable to create or view articles, the...
Unable to Delete Internal Users in Knowledgebase
THIS ARTICLE APPLIES TO: Knowledgebase version 8.x ISSUE DESCRIPTION: Updating an older version of Knowledgebase to 8.x prevents Administrators from deleting Internal Users. ROOT CAUSE: SOLUTION OR WORK AROUND: A Database Administrator can remove...
Unable to Edit a Blank Article Title
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: If the article title is blank it cannot be edited as there is nothing to click. ROOT CAUSE: Since there is no title to click, there is no way to access the link. SOLUTION...
Unable to Log In to KB Admin Control Panel (Error code: Client)
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: Users recieve the following error while logging in to the KB Admin Control Panel: (Error code: Client) ROOT CAUSE: The Knowledgebase License Key may not be properly...
Unable to Log In to KB Admin Control Panel (Error: LDAP)
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: While logging to KB Admin Control Panel, the user encounters this error: "An error occurred, Error Code: LDAP.” ROOT CAUSE: This occurs when attempting to use Active...