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Unable to Log In to KB Admin Control Panel (Error: MAX USERS)
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: User receives the error message “Error: MAXUSER” when attempting to log into the KB Admin Control Panel. ROOT CAUSE: This issue is due to a limited number of authorized...
Unable to Log In to KB Admin Control Panel Using Firefox Browser
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: Unable to login, view, use the KB Admin Control Panel while using non-IE browsers (Firefox, Chrome, Safari, etc). ROOT CAUSE: The KB Admin Control Panel takes advantage of...
Unable to Log In to the KB Admin Control Panel using a non-Internet Explorer Browser
THIS ARTICLE APPLIES TO: Knowledgebase version 7.0 and later. ISSUE DESCRIPTION: The KB Admin Control Panel is intended for use with Microsoft Internet Explorer 6.0 or higher. Users using alternate browsers (Mozilla Firefox, Google Chrome, Safari,...
Unable to Log Into the Customer Portal Using the Correct User Name and Password
THIS ARTICLE APPLIES TO: Knowledgebase version 7.0 and later. ISSUE DESCRIPTION: A user is unable to log into the Customer Portal using the correct Username and Password combination, and no error message is received. ROOT CAUSE: The User does not...
Unable to Remove 'Delete Feedback' Option from Internal Access Profile
THIS ARTICLE APPLIES TO: Knowledgebase version 8.2 prior to Hot Fix 2. ISSUE DESCRIPTION: It is not possible to give an Internal User permission to only run a Feedback Report. They will also have the ability to delete that Report. Selecting...
Unable to View Articles in Portal Style 4 (PS4) After Installing Windows Patch KB3154070 / KB3160005
THIS ARTICLE APPLIES TO: This issue affects Moxie Knowledge versions 9.2, 9.3 Hot Fix 1, 9.4 and 9.4 Hot Fix 1. It does not affect customers on version 9.4 Hot Fix 2. ISSUE DESCRIPTION: Visitors using Internet Explorer 11 are unable to view...
Unable to View New Version of an Article in Latest Articles
This applies to Knowledgebase 9.0.1 and later. This behavior is by design. In 9.0.1, the product design is only the v1.0 (v1.0 = The first time when the article goes Live). Only this version is shown in the Latest Articles. To clarify: 1. Create...
Unable to View Published Documents via the KB Admin Control Panel
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: Error when trying to view published documents in the KB Admin Control Panel: "Page Cannot Be Displayed" ROOT CAUSE: This is generally a permissions issue relating...
Uploading a Powerpoint Presentation as a Slideshow
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. PROCESS: Microsoft Powerpoint or Powerpoint viewer must be installed on the Knownledgebase Application Server for Powerpoint files to be viewable. Powerpoint files can be uploaded in normal...
Upon opening sitemap from the knowledgebase for my portal style 4 portals the wrong URL is displayed
THIS ARTICLE APPLIES TO: Knowledgebase 9.0.1.X and newer PROCESS: What is a site map? A site map (or sitemap) is a list of pages of a web site accessible to crawlers or users. It can be either a document in any form used as a planning tool for web...