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THIS ARTICLE APPLIES TO: Knowledgebase 9.X which were upgraded from a previous version ISSUE DESCRIPTION: After upgrading from a previous version of Knowledgebase to Version 9.0 or higher the User Activity Report does not return any results ROOT...
THIS ARTICLE APPLIES TO: Knowledgebase 7.0.1 and later PROCESS: The purpose of this article is to describe the functionality of the User Summary Report. AFFECTED SYSTEMS & USERS: The User Summary report's purpose is to reflect the activity...
THIS ARTICLE APPLIES TO: Knowledgebase 9.0.1 hotfix 4 and earlier ISSUE DESCRIPTION: Behavior Replication 1. Login to Knowledgebase administrative website and click New Article. 2. Fill in all default steps and click Next. 3. Click the HTML button...
THIS ARTICLE APPLIES TO: All Versions of Knowledgebase PROCESS: One of the most flexible ways to alter the way an article appears in the Customer Portal is by changing the Cascading Style Sheet (CSS) code applied to the article when it's...
THIS ARTICLE APPLIES TO: Knowledgebase version 8.x and later. PROCESS: To schedule an article to publish at a future time: From within the KB Admin Control Panel, select the article you wish to schedule. Click New Version. Select Published from...
THIS ARTICLE APPLIES TO: Knowledgebase 8.2.0.4.2 ISSUE DESCRIPTION: After adding a new FAQ question and attempting to attach a Knowledgebase article to the question the scrollbar that facilitates viewing the articles that are available to select...
THIS ARTICLE APPLIES TO: Knowledgebase 8.1 and later ISSUE DESCRIPTION: There are two common reasons why the Visitor Report may not display the correct data. The Knowledgebase Scheduled Tasks could not start. The Knowledgebase Scheduled Tasks are...
The Download area displays a link to download the Knowledgebase Administrator User’s Guide and the Knowledgebase Instant Publisher. After you install Instant Publisher, you can right-click on your documents (PDF, Word, Excel, HTML, and more) and...
This article applies to Knowledgebase 9.0 and later. The Feedback Report in Knowledgebase 9.0 and greater returns both Portal and Article Feedback supplied by logged in External Users and non-logged in users. Fields of the report Article #: For...
The WYSIWYG editor (which is the online editor in Knowledgebase 8.3.2) supports HTML 3.x. This has resulted in the use of deprecated tags and other HTML oddities in this version of the WYSIWYG editor, and is one of the reasons why it was replaced...