Category Browser
CIM Support KB
269 results
in
Sorting results by
THIS ARTICLE APPLIES TO: Knowledgebase 9.0.1 hotfix 3 ISSUE DESCRIPTION: While using a Macintosh computer with a Safari browser, opening a portal style 4 (customer facing portal) and searching the “Sort By” does not display properly. Steps to...
THIS ARTICLE APPLIES TO: Knowledgebase 9.0.1 Hotfix 2 ISSUE DESCRIPTION: Expected Behavior: To be able to add a copyright symbol “” to the wyswyg, editor or word document and have it display properly in the search summary results. Steps to...
THIS ARTICLE APPLIES TO: Knowledgebase - All versions ISSUE DESCRIPTION: End user logs into customer facing portal and performs a search and results are returned. The user clicks on one of the articles and instead of displaying in the customer...
In Personalized Portals on Knowledgebase 8.3 instances, the following is visible on the home page: Hot Topics Latest Articles Top 10 Frequently Asked Questions Top Favorite Articles When selecting the “Personalization” tab at the top of the...
In portal style 2, when configuring the browse tab, there is a button “Browse Options”. Under browse options there is the option to display most popular articles, display uncategorized articles and limit the number of articles displayed on the...
This article applies to Knowledgebase 8.1.X and later. For older versions of Knowledgebase please see article 2809 The Knowledgebase application uses a noise word list. There noise files are located in "Disk Drive":\Program Files\...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: Article Subscriptions do not send automatically. They only send when manually submitting them via the "envelope icon" in the article's Properties page. ROOT...
THIS ARTICLE APPLIES TO: Knowledgebase 8.1.X and later ISSUE DESCRIPTION: This is the error message which appears in the application event log viewer in an Autonomy Knowledgebase installation. License File errors with IDOL 7.3.4 in the event...
All servers which are used for Moxie services/databases need to be synced to the same time server. If they are, then any Leap Year, Day, or Second will not affect the system. If you have trouble performing these steps, or have additional...