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THIS ARTICLE APPLIES TO: KB 9.0.1.X ISSUE DESCRIPTION: In the Knowledgebase application, there is an option to localize the customer portal. As per the "nGenKB901WhatsNewguide" localizing the customer portal is accomplished by doing the...
THIS ARTICLE APPLIES TO: Knowledgebase version 8.0.x and earlier. PROCESS: In Knowledgebase 8.1.X and newer, the Autonomy Search Engine binds to the IP address and it is not reccommended that you change the IP address once the product has been...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: When attempting to log into the KB Admin Control Panel or the Client Portal you receive an error: "Client Error, cannot connect to ecrmUser database" . ROOT...
THIS ARTICLE APPLIES TO: Knowledgebase 8.3.2 and later. PROCESS: Cloning an Internal Access Profile Cloning an Internal Profile enables you to create a copy of another Internal Profile. Copying the profile will also copy the original permissions....
Article templates let you control the appearance of Knowledge articles. The attached template matches the default look and feel of Concierge. You can further modify this template to complement the look of your website. Note: Please rename to...
THIS ARTICLE APPLIES TO: Knowledgebase version 9.0 to 9.0.1 HF 3 ISSUE DESCRIPTION: Knowledgebase administrators are not receiving email notifications when feedback is submitted via the Portal Feedback Widget. ROOT CAUSE: Portal feedback is not...
THIS ARTICLE APPLIES TO: Knowledgebase versions 8.0.x (or earlier) to 8.1.1 (or later) ISSUE DESCRIPTION: If you have been using a version of Knowledgebase prior to 8.1 and use the Synonym Engine feature, you are familar with a layout showing a...
THIS ARTICLE APPLIES TO: KnowledgeBase 9.0.1 ISSUE DESCRIPTION: Replication Steps Log into Administrative Knowledgebase Portal Go to Reports Select Content Select Articles Select All under the Knowledgebase section Next select All Dates Under...
When the copy feature in article management is utilized, the new article that is created in the destination Knowledgebase (KB) will have a new article ID. There is currently no method to move articles (as opposed to copying articles) from one KB...
THIS ARTICLE APPLIES TO: Knowledgebase 9.0.3 ISSUE DESCRIPTION: When accessing articles from Portals, the count in Article viewed differs from the Count shown in Article hit report. Article viewed from portal. Article Hit Report RESOLVED IN:...