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THIS ARTICLE APPLIES TO: Knowledgebase all versions PROCESS: Moxie Software Support Engineers use Fiddler to create debugging logs which help determine the root cause of an undesireable behavior in your web-browser or a website. Step-by-step...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase PROCESS: By creating a host name for a Portal, domain names can be created for the Portal, so it is not necessary to use the entire Portal URL. Example Add knowledgebase.yourcompany.com as a...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. PROCESS: Overview: Sometimes there is a need to create a link to an actual category in the Knowledgebase. Copying the links will not yield the desired results. However, the Knowledgebase does...
THIS ARTICLE APPLIES TO: Knowledgebase all versions PROCESS: How to create a New Subscriber Note: You must be granted the Add Article Subscription permission to create a new Subscriber. To Create a New Subscriber 1. From the Content tab, click...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase PROCESS: 1. Log in to the KB Admin Control Panel 2. Click on the Administration tab 3. Click on Internal Access Profile 4. Ensure that Custom Message is checked in Internal Homepage Modules....
THIS ARTICLE APPLIES TO: Versions of Knowledgebase prior to 8.3.2 ISSUE DESCRIPTION: Articles created using custom Style Sheets (CSS) that were originally encoded in a format other than Unicode do not display properly in Mozilla Firefox. These...
THIS ARTICLE APPLIES TO: Knowledegbases prior to implementation of 8.3.2 HotFix 3. ISSUE DESCRIPTION: When accessing articles in the Customer Portal receive the following error: Parser Error Description: An error occurred during the parsing of a...
THIS ARTICLE APPLIES TO: Knowledgebase version 8.3.2 ISSUE DESCRIPTION: User sessions within the KB Admin Control Panel or the Customer Portal are timing out earlier than the configured timeout period when Customer or Client portals in IIS are not...
THIS ARTICLE APPLIES TO: Knowledgebase version 8.3.2 Hotfix 3 ISSUE DESCRIPTION: The Customer Portal takes 20-60 seconds to load when Search Cloud has been enabled in the Admin Control Panel for the customer-facing portal. RESOLVED IN: This issue...
THIS ARTICLE APPLIES TO: Knowledgebase version 8.x ISSUE DESCRIPTION: Searching for an article returns either a blank page or a 404 error. The URL in the window has changed to another Portal hostname. ROOT CAUSE: . SOLUTION OR WORK AROUND:...