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THIS ARTICLE APPLIES TO: Knowledgebase version 8.2 ISSUE DESCRIPTION: If a new version of an article which uses Cyrillic characters (e.g. an article in Russian), the characters are displayed as question marks (?????): ROOT CAUSE: SOLUTION OR WORK...
Moxie has made a strategic decision to migrate some components of our infrastructure platform to Amazon Web Services (AWS). This decision will provide infrastructure improvements and scalability to continue to deliver fast, secure and reliable...
2022 Data Center Maintenance Schedule In order to keep our infrastructure in top performance, and continue to provide top quality service, CXone Moxie reserves five hours each month to perform necessary maintenance and enhancements to our data...
This Knowledgebase (KB) article applies to KB versions 7.0 through KB 8.3.2 Hotfix 4 The Visitors Report in Knowledgebase has always used Portal Sessions to calculate the number of visits to Portal Style 1, 2, or 3 portals. Sessions are used to...
THIS ARTICLE APPLIES TO: Knowledgebase all versions ISSUE DESCRIPTION: After deleting the following registry keys · HKEY_CLASSES_ROOT\CLSID\ {0D43FE01-F093-11CF-8940-00A0C9054228} · HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\...
THIS ARTICLE APPLIES TO: Anyone using shared hosted instances of Knowledgebase. ISSUE DESCRIPTION: How does someone on a shared hosted Knowledgebase determine their product version? ROOT CAUSE: Users, whose instance of Knowledgebase is located...
THIS ARTICLE APPLIES TO: Knowledgebase version 9.0.1 Hot Fix 1 and later Portal Style 4 only. PROCESS: To effectively eliminate the session time out for Portal Style 4 customer portals, we have included a new feature (since 9.0.1 Hot Fix 1) that...
THIS ARTICLE APPLIES TO: Knowledgebase Version 9.0 and later. ISSUE DESCRIPTION: Some Knowledgebase Administrators have contacted Moxie Support to ask why their Portal Feedback widget does not generate an email notification when submitted. ROOT...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: Recipents are recieving duplicate emails from the Knowledgebase. ROOT CAUSE: Multiple Knowledgebase Applications running on load balanced servers can result in duplicate...
THIS ARTICLE APPLIES TO: Knowledgebase 9.0 fresh installs. ISSUE DESCRIPTION: After installation, the ecrmLogs database does not exist on the SQL Server. An error will be found in the logs indicating that the database could not be created during...