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THIS ARTICLE APPLIES TO: Knowledgebase version 8.3.2 Hot Fix 4 ISSUE DESCRIPTION: The formatting or style applied in the article content area of the Admin Panel shows differently when viewed in Customer portal. ROOT CAUSE: There is a default style...
THIS ARTICLE APPLIES TO: All versions of Moxie Knowledge ISSUE DESCRIPTION: HTML tags are displayed in the search results. Additionally, the search results styling is incorrect. ROOT CAUSE: This issue occurs when a malformed HTML article or...
Using a custom email address with Moxie Knowledge enables emails to be sent from your domain instead of Moxie’s domain. This is an optional step that is only required if you wish to brand the emails sent from Moxie Knowledge with your own domain....
THIS ARTICLE APPLIES TO: Knowledgebase 8.3.2.21.2 ISSUE DESCRIPTION: Unable to select and print from the Print option in the right pane of the customer facing portal when using Portal Style 1 Steps to reproduce: 1. In KB 8.3.2.21.2 access the...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: When using Internet Explorer 7 you may not be able to use the cut and paste features in the Knowledgebase WYSIWYG editor. ROOT CAUSE: Due to security concerns, Microsoft...
2022 Data Center Maintenance Schedule In order to keep our infrastructure in top performance, and continue to provide top quality service, CXone Moxie reserves five hours each month to perform necessary maintenance and enhancements to our data...
This article applies to: · KnowledgeBase v. 8.2 · KnowledgeBase v. 8.3.2 Symptom: Category subscription overlooks the Article Group settings Steps to reproduce: 1., Login to the ACP and create an Article Group, Let’s call it “Group A” 2., Create...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. PROCESS: Please follow the below mentioned steps to create a hyperlink from one article to another. Log into the KB Admin Control Panel. Click the Content tab. Click Article Management in the...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase ISSUE DESCRIPTION: There are few or no Knowledgebases or articles found in the Knowledgebase or Article Management sections under the Content tab in the KB Admin Control Panel. The articles or...
THIS ARTICLE APPLIES TO: Knowledgebase version 8.3.2 ISSUE DESCRIPTION: If the Default Search Type is Natural Language or Any Word, Progress Search will be grayed out. ROOT CAUSE: Because Progressive Search uses a particular search logic (always...