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THIS ARTICLE APPLIES TO: Knowledgebase all versions PROCESS: How to create a New Subscriber Note: You must be granted the Add Article Subscription permission to create a new Subscriber. To Create a New Subscriber 1. From the Content tab, click...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. PROCESS: Use the following steps when installing Instant Publisher: Download Instant Publisher from the Home tab of the KB Admin Control Panel (in the Download Area). Unzip the files to a...
Channels 9.1 General Availability Plan The following is the Channels 9.1 General Availability plan for new installations and upgrades: Date On Premises On Demand July 16 · General Availability for New Installations · All new orders will have 9.1...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase PROCESS: Knowledgebase uses the IIS SMTP Server settings to send notification emails to users of the system. If users are not receiving notification emails it is possible that there may be...
THIS ARTICLE APPLIES TO: Customers wishing to change the Microsoft SQL password on Moxie Knowledge version 9.4 Hot Fix #2 or later should follow the instructions in this article. PROCESS: Login to the Microsoft SQL server management studio with a...
Note : if you are working on KB 9.4 and onward use admin.config and default.config from below location - ~ KnowldgeBase.Net\Knowledgebase\applicationprogram\ui\http\ClientPortal\richtexteditor\config The WYSIWYG Article Editor in Knowledgebase 9.0...
THIS ARTICLE APPLIES TO: Knowledgebase 8.1 and later. ISSUE DESCRIPTION: Here are the replication steps for this issue: 1. Paste the following HTML Code below or any other strictly HTML Code in a new KB article in the source tab of the article...
How to find personal information or identifiers in Moxie products that may contain GDPR scope data. Channels (Moxie Email and Chat) Channel Process and Notes Email Email Search (primarily based on email address) within the Agent Client can be used...
THIS ARTICLE APPLIES TO: Knowledgebase version 8.3.2 ISSUE DESCRIPTION: The My Last Searches and My Latest Articles Viewed in the Personalization Tab and the Top Favorite Articles on the Portal search page list articles in way that may not be...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase ISSUE DESCRIPTION: The Customer Portal Browse tab displays content by the Knowledgebase name. In some cases, a Knowledgebase name may not be customer-friendly. For example, it may use jargon...