Category Browser
CIM Support KB
115 results
in
Sorting results by
Oracle Java (JRE) version support Oracle (previously, Sun Microsystems) owns, develops and supports the Java (JRE) software used as a platform for Moxie's Agent Client. The JRE platform is continuously evolving and changing. Moxie attempts to...
Moxie's Support for Data Subject Requests Under European Union’s General Data Protection Regulation (GDPR) and Consumer Requests Under the California Consumer Privacy Act (CCPA) Moxie takes privacy seriously. Beyond our standard security...
THIS ARTICLE APPLIES TO: Talisma Velocity Marketing 5.5.5, 6.0 or CIM Campaign 8.0 POLICIES: Talisma/nGenera CIM Campaign ended it's development cycle as of Jan 1, 2009. One year later (January 1, 2010), Moxie Software is discontinuing support...
Created by BCL easyConverter SDK 3 (HTML Version) Configuring P3P for Channels Server P3P (“Platform for Privacy Preferences Project”) is required to support visitors who use Internet Explorer (IE) in certain implementations due to IE’s default...
THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent. ISSUE DESCRIPTION: The Page can't be Found Error is received when attempting to log in to the Moxie Channels Web Administrator: ROOT CAUSE: This can be caused by either the IIS...
Moxie Chat and Email Platform Performance Counters Channels 9.4 CU10 QFE 2 has enabled access to key Moxie application performance data. This data is exposed as performance counters which are available to be viewed in the Windows Performance...
Managing Channels and CommCore Server Files on Upgrade when installed in different paths If Channels and CommCore are installed in different paths prior to upgrading to Channels CU10 or a Channels CU10 QFE from a version prior to CU10, there is a...
THIS ARTICLE APPLIES TO: Moxie Channels NetAgent prior to 8.3.2 Hot Fix 7. ISSUE DESCRIPTION: There was an issue with the print function of the event tab in the email search functionality of CIM. The border prints but nothing else. ROOT CAUSE:...
Documentation Title: Proactive Chat Deployment Best Practices - mreed Content: Proactive Chat Deployment Best Practices Note: This Article Applies To Moxie Channels NetAgent all versions. (Proactive Chat) Deployment Preparation Due to ease of...
THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent. ISSUE DESCRIPTION: When looking at the Proactive Statistics page, no Application Servers are listed and no sites are being monitored. ROOT CAUSE: When the Proactive Server was set...