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THIS ARTICLE APPLIES TO: All versions of Moxie Software Customer Spaces Channels ISSUE DESCRIPTION: Agent Initiated and Email Replies are failing to send. ROOT CAUSE: This is generally caused by an invalid SMTP server setting in the System Email...
THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent prior to Hot Fix 7. ISSUE DESCRIPTION: Scheduled Reports are not running after a change of password on the account used to run reports ROOT CAUSE: If the password associated with the...
THIS ARTICLE APPLIES TO: Moxie Channels NetAgent version 7.0 ISSUE DESCRIPTION: The recommended JAVA Version for Moxie Channels NetAgent version 7.x is Sun JRE 1.50_x ROOT CAUSE: SOLUTION OR WORK AROUND: To find the version of Java installed on a...
THIS ARTICLE APPLIES TO: Moxie Channels NetAgent version 8.0 ISSUE DESCRIPTION: The recommended JAVA Version for Moxie Channels NetAgent version 8.x is Sun JRE 1.50 Important: Sun JRE 1.5.11 is required for agents using Windows Vista. ROOT CAUSE:...
THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent. ISSUE DESCRIPTION: Individual Agent is unable to add or remove words from their Spell Check dictionary in Agent Client. Note: Agents can access this dictionary by clicking on the...
THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent. ISSUE DESCRIPTION: Administrator is unable to apply new license due to Moxie Channels NetAgent because the old license has expired and the Moxie Channels Web Administrator will not...
THIS ARTICLE APPLIES TO: Moxie Channels NetAgent version 8.x (Proactive Chat) ISSUE DESCRIPTION: When trying to invite a customer to a Proactive Chat from the Proactive Monitor Screen, the Agent receives the error "There must be at least one...
THIS ARTICLE APPLIES TO: Moxie Channels version 9.4 ISSUE DESCRIPTION: When in the Agent Client Email Reply Editor and clicking on an attachment in Unified Customer History (UCH), Agent client freezes and the below download error is displayed....
THIS ARTICLE APPLIES TO: Moxie Channels NetAgent (Email) version 7.0 and later. ISSUE DESCRIPTION: Agents are unable to transfer emails to other mailboxes. ROOT CAUSE: This is due to lack of sufficient Channel Permissions assigned to the agent;...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase 8.3.2 prior to HF 4. ISSUE DESCRIPTION: Customers using the Safari web browser can not type in a Moxie Channels NetAgent Chat Session. The Send button is also absent. ROOT CAUSE: Improper...